Contact information

Contact Us

We're Here to Support Your Fitness Journey

At TKW Fitness, we are dedicated to providing smart, 
high-quality home fitness solutions. Whether you have 
a question about our Smart Walking Pad or need assistance 
with an existing order, our team is ready to help.

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How to Reach Us

📧 Email
support@tkwfitness.com
For the fastest response, please include your Order Number 
(e.g., #TKW1001) in the subject line.

📞 Phone
+86 19012880323
Monday – Sunday, 9:00 AM – 6:00 PM (CST)

🏢 Corporate Address
Hong Kong Yunfan Intelligent Trading Co., Ltd.
Unit 2401-16, Floor 24,
Wan Fung Industrial Building,
26 Ng Fong Street, San Po Kong,
Kowloon, Hong Kong SAR

🕒 Response Time
Our customer success team typically responds within 
12–24 hours, Monday – Sunday.

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Our US Fulfillment Centers

All TKW products are dispatched locally from our US hubs 
to ensure fast and safe delivery:

📦 East Coast Hub: Freehold, New Jersey (NJ)
📦 West Coast Hub: Fontana, California (CA)

Important Note: For returns, please contact us first at 
support@tkwfitness.com to obtain an RMA number and the 
correct return warehouse address. 
Unauthorized returns will not be accepted.