Contact Us

Contact Us

We’re Here to Help

Whether you have a question before purchasing, need help with an existing order, or require after-sales support, the TKW Fitness team is ready to assist you.

We are committed to providing clear, timely, and helpful service throughout your entire shopping experience—from choosing the right product to delivery, setup, returns, and warranty support.

Customer Support

For questions about:

  • Product features and specifications

  • Choosing the right treadmill or walking pad

  • Order status and tracking

  • Shipping and delivery

  • Product setup or operation

  • Missing or damaged parts

  • Returns, refunds, and replacements

  • Warranty and after-sales support

  • General feedback or suggestions

Please contact us by email:

Email: support@tkwfitness.com

To help us assist you more efficiently, please include your order number when contacting us about an existing purchase.

For product-related issues, photos or a short video showing the problem may help our support team review your request more quickly.

Customer Service Hours

Monday through Sunday
6:00 AM–11:00 PM Eastern Time

We aim to respond to most inquiries within 24 hours.

During weekends, public holidays, major promotions, or periods of unusually high inquiry volume, responses may take slightly longer. Messages are answered in the order they are received.

Order and Delivery Support

For questions about order status, tracking, address corrections, delivery delays, or damaged packages, please email us as soon as possible at:

support@tkwfitness.com

Please include:

  • Your full name

  • Your order number

  • The email address used for the order

  • A brief description of the issue

  • Photos or video, when relevant

Returns and Refunds

Before returning any product, please contact our support team to request return authorization and instructions.

Do not send a product to any address without receiving confirmation from TKW Fitness first. Unauthorized returns may be delayed or refused.

Return eligibility, shipping responsibility, and refund procedures are governed by our Return and Refund Policy.

Warranty and After-Sales Support

If you experience a problem with your TKW Fitness product, contact us with your order number and a description of the issue.

Our support team may provide:

  • Product troubleshooting

  • Setup guidance

  • Replacement-part assistance

  • Replacement or return instructions

  • Warranty support, when applicable

Depending on the issue, we may request photos, video, the product serial number, or other information needed to review your request.

Business Information

Hong Kong Yunfan Intelligent Trading Co., Ltd.

Unit 2401-16, 24/F
Wan Fung Industrial Building
26 Ng Fong Street
San Po Kong, Kowloon
Hong Kong SAR

Please note that this is our corporate business address and may not be the correct address for product returns.

Do not send returns to this address unless our customer support team has provided written authorization.

Contact TKW Fitness

Customer Support Email: support@tkwfitness.com
Website: tkwfitness.com
Response Time: Usually within 24 hours

Thank you for choosing TKW Fitness. We appreciate your trust and look forward to assisting you.

— The TKW Fitness Team